Imvora Terms of Service

Effective date: 9.8.2026 Provider: SAXA Real Košice s.r.o., Pri Teleku 1522/12, Košice - mestská časť Krásna, 04018, Slovakia (SK), 57459363 (“Imvora”, “we”, “us”)
Contact: hello@imvora.app

These Terms govern access to and use of the Imvora SaaS CRM at https://imvora.app and related services (the “Service”). By creating an account, placing an order, or using the Service, the person accepting these Terms confirms that they have authority to bind the organization identified in the account (the “Customer”). The Service is offered for business and professional use.

1. The Service and accounts

Imvora enables Customers to manage leads, clients, listings, notes, and related CRM records. The Service is provided on a subscription basis in a free tier and one or more paid Pro tiers.

Each Customer organization must appoint at least one account owner (“Owner”). The Owner may invite, manage, suspend, and remove the Customer’s users, control the subscription, and receive billing notices. The Customer and its Owner are responsible for: (a) all activity under the organization account; (b) keeping credentials confidential; (c) ensuring users comply with these Terms; and (d) the accuracy, legality, and permissions for Customer Data. Notify us promptly at hello@imvora.app of suspected unauthorized access.

We may suspend or restrict access where reasonably necessary to protect the Service, investigate misuse, comply with law, or address non-payment. Where practicable, we will give advance notice.

2. Customer Data and acceptable use

“Customer Data” means information submitted to the Service by or for the Customer, including leads, clients, listings, names, phone numbers, email addresses, and notes. As between the parties, the Customer retains its rights in Customer Data. The Customer grants Imvora a limited right to host, copy, transmit, and otherwise process Customer Data only to provide, secure, support, and improve the Service in accordance with these Terms and the Data Processing Agreement.

The Customer represents that it has a lawful basis and all required notices, permissions, and instructions to place Customer Data in the Service. The Customer must not use the Service for unlawful, infringing, deceptive, abusive, or security-harming activity; to upload malware; to interfere with the Service; or to process special-category personal data, criminal-offence data, or data of children unless Imvora has expressly agreed in writing and appropriate safeguards are in place.

3. Plans, trials, billing, and taxes

The free tier is available subject to the applicable limits displayed in the Service. Pro features require a paid subscription or a case-by-case trial explicitly granted by Imvora. A trial ends on the stated date; unless the parties agree otherwise, access to Pro features then ends or the subscription converts only after the Customer affirmatively purchases a paid plan.

Paid subscriptions are billed in advance monthly or yearly, as selected in the order flow or invoice. Payment may be collected by Stripe or by custom invoice. The Customer authorizes the applicable payment method and must pay undisputed invoices by the due date. Fees are exclusive of applicable taxes, which the Customer must pay except taxes based on Imvora’s net income.

The Customer may cancel a paid subscription before its renewal date. Cancellation takes effect at the end of the then-current billing period; the Customer keeps paid access until then. Fees for the current period, including unused seats or unused subscription time, are non-refundable except where required by mandatory law or expressly agreed in writing. The Owner remains responsible for all charges for the organization, including charges arising from users the Owner authorizes.

We may change prices for a renewal period by giving reasonable prior notice. Unless stated otherwise, the new price applies only from the next renewal.

4. Changes and availability

We may add, edit, remove, or modify features, plans, and functionality. We will not materially reduce a paid Service during a current prepaid period without reasonable notice or a reasonable alternative, except where required for security, law, or urgent technical reasons. The Service may be temporarily unavailable for maintenance, updates, or events beyond our reasonable control.

5. Intellectual property and feedback

Imvora and its licensors own all rights in the Service, software, documentation, branding, and improvements, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right for its authorized users to access and use the Service during the subscription term. The Customer may provide feedback; we may use it without restriction or compensation, provided we do not identify the Customer as its source without permission.

6. Confidentiality

Each party may receive the other party’s non-public business, technical, security, or pricing information (“Confidential Information”). The receiving party will use it only to perform under these Terms and protect it with at least reasonable care. This does not apply to information that is public without breach, independently developed, rightfully received without duty of confidence, or required to be disclosed by law (where legally permitted, with prior notice).

7. Data protection

The parties’ data-protection responsibilities are set out in the Imvora Privacy Notice and, for Customer Data, the Imvora Data Processing Agreement (“DPA”), which is incorporated into these Terms. If there is a conflict about processing Customer Data, the DPA controls.

8. Termination and data deletion

These Terms continue while the Customer uses the Service or has an active subscription. Either party may terminate for material breach if the breach is not cured within 30 days after written notice, unless the breach cannot be cured. We may terminate immediately for serious abuse, unlawful use, or repeated non-payment.

After termination or expiry, access ends. Upon the Customer’s written request sent to hello@imvora.app, we will delete Customer Data in accordance with the DPA, subject to legal retention obligations and any limited backup-retention period stated there. The Customer should export any Customer Data it needs before access ends, where export functionality is available.

9. Warranties, liability, and indemnity

The Service is provided “as is” and “as available” to the fullest extent permitted by law. We do not warrant uninterrupted or error-free operation, or that the Service will meet every requirement. Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud or intentional misconduct.

To the fullest extent permitted by law, neither party is liable for indirect, consequential, special, exemplary, or punitive losses, or loss of profits, revenue, goodwill, or data. Each party’s aggregate liability arising out of these Terms is limited to the fees paid or payable by the Customer for the Service in the 12 months before the event giving rise to liability. This cap does not apply to amounts owed by the Customer, the Customer’s misuse of Imvora intellectual property, or liabilities that cannot be limited by law.

The Customer will defend and indemnify Imvora against third-party claims arising from Customer Data or the Customer’s use of the Service in breach of these Terms or applicable law, except to the extent caused by Imvora’s breach of these Terms.

10. General

We may update these Terms. For material changes, we will provide reasonable prior notice through the Service or by email. Continued use after the effective date constitutes acceptance, unless mandatory law requires another method. A change does not retroactively alter fees already paid for a current prepaid period.

These Terms are governed by the laws of the Slovak Republic, excluding conflict-of-law rules. The courts having territorial jurisdiction over Imvora’s registered office have exclusive jurisdiction, unless mandatory law provides otherwise. The Customer may not assign these Terms without our consent; we may assign them in connection with a merger, reorganization, or transfer of the Service. If any provision is unenforceable, the remaining provisions remain effective. These Terms, the order details, and the DPA form the entire agreement concerning the Service.